Claimant Relations | 800.708.8925

Websupport | 866.665.5790

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21
MAR
2016

I received a letter about my claim but I do not understand what is being requested, how can I get help?

You may contact our Claimant Relation toll free line at (800) 708-8925 Monday through Friday from 8AM to 4:30PM EST.  You can also email your questions directly to websupport@diisilicatrust.com and we will respond promptly.
21
MAR
2016

What happens to a claim that has an Administrative Hold?

The claim cannot be processed until the Administrative Hold is removed by the Trust.  You may contact the Trust for more information about why your claim was placed on Administrative Hold.  
19
MAR
2014

When I am supplementing claim information or responding to a deficiency, do I need to resubmit the claim form?

No, please send only the additional information/documentation and include the injured party’s name and last four digits of the Social Security number.  
19
MAR
2014

How long does it take to review my response to a deficiency after it is received by the Trust?

After the Trust receives your response, it is processed in a First In First Out (FIFO) order, similar to when your claim was first received.  
19
MAR
2014

How do I respond to a claim deficiency?

You may send your deficiency response to the Trust’s mailing address or you may log into Trust Online and update the claim form using our enhanced Deficiency Response Process. For more information on this process click here.