You may send your deficiency response to the Trust’s mailing address or you may log into Trust Online and update the claim form using our enhanced Deficiency Response Process. For more information on this process click here.

After the Trust receives your response, it is processed in a First In First Out (FIFO) order, similar to when your claim was first received.

No, please send only the additional information/documentation and include the injured party’s name and last four digits of the Social Security number.

The claim cannot be processed until the Administrative Hold is removed by the Trust.  You may contact the Trust for more information about why your claim was placed on Administrative Hold.

You may contact our Claimant Relation toll free line at (800) 708-8925 Monday through Friday from 8AM to 4:30PM EST.  You can also email your questions directly to websupport@diisilicatrust.com and we will respond promptly.